Their email is posted below:
Dear XXXXX, Thank you for contacting us regarding your Half.com account suspension. Please allow me the opportunity to address your case. I've looked into the situation and see that your account was suspended until we are able to confirm your identity and review current selling practices. As a result of this suspension, your pending payment has been placed on hold. These funds will remain on hold until either of the following two situations have occurred: (1) Payment may be released for earliest available payment cycle following the successful appeal and reinstatement of an account. (2) Sellers may request disbursement by mailed check a minimum of 90 days from the account suspension date and the account owner's registration information has been confirmed. Note that if the mailed check is to be sent to an address other than the one on record, both addresses must be confirmed. This delay allows us to complete any returns or refunds before we can issue a check for the amount in your account. Accounts moved from suspension to administrative vacation will still have their payments held for a minimum of 90 days, calculated from the date of their account suspension. Please note, however, that the use of any alternate accounts to continue selling may result in additional delays to the minimum hold period. If you wish to appeal your suspension, you will need to send all of the following by fax: - A legible copy of the front and back of your driver's license or other government issued ID. - A copy of a recent credit card statement or utility bill clearly showing your billing address as proof of your registration information. Please remove any account numbers before sending. - Copies of manufacturer invoices or any other documentation showing purchase or possession of items listed for sale. This includes purchase records and related documentation from suppliers and/or other third parties. - A signed statement acknowledging that you have read and that you understand the eBay User Agreement. A link to the User Agreement can be found at the bottom of most eBay pages. Please be sure to include the User ID and email address of the suspended account you're appealing. If your fax does not contain this information, it will not be processed. Please fax the information requested above to: Attn: Half.com Appeals U.S. fax number: 1-866-696-4842 What's the next step after you fax the letter of appeal? Once you've submitted your appeal, reply to this email with a brief message to let us know to expect your submission. As soon as we've reviewed your material, we'll contact you by email regarding the status of your appeal. Sincerely, David Half.com Trust & Safety Department
